Saturday, November 23, 2013

Losing Duality

  Boston Red Sox was winning another world series in October. They played St. Louis Cardinals. I only watch the game when Red Sox is in the playoff. But this time around, I found myself standing in the shoes of both teams. Even though I was happy when the Sox scores, I feel bad for the other team at the same time. Anybody who does not perform, or makes mistake is going to suffer in their career. I just do not enjoy watching this--winning a victory over the other team's misery. By the time Red Sox kept on scoring in Game 6, I just could not watch it, thinking how bad the other team must be feeling. The final score is 6 to 1. Thank God they at least scored 1 point.
  What kind of entertainment is this? Do we really need joy and excitement built on others' suffering? I just sincerely feel this to be unnecessary.
  Yes, this is life, and there are winning and losing. I can only hope that from losing come many learning, growth, and soul searching.
  In June, I had to file a complaint with Consumer Protection Bureau on a re-finaniing company. They failed to lock in the low interest rate for me early in May and now the rate has gone up. The only thing is that I did sign the form where they checked floating election. But my argument is that I saw that there is a fixed interest rate of 3.5% offered. I thought that's what I will be getting.
  Even though I am the victim in this situation, I feel both angry and bad at the same tine for the loan officer processing my application. I might be causing him his reputation at work, his prospect good future, and probably a whole lot of stress. But I somehow still went ahead with the complaint and later on, a dispute, even though feeling bad for that loan officer made my stomach turn and keep me up at night.
  I really do not want to get anyone into trouble, but I also feel very hurt in this situation. This was an innocent application for a refinancing. I admit that I have partial responsibility for signing the floating election. But the type of customer service they offered was totally irresponsible at best. There is no explanation and there is no follow up, while I trust that they are the pro and would do everything right.
  I am more bothered by my own reaction than anything else. I feel totally exhausted and unfortunate to be in this situation, feeling bad for the loan officer for the most part. I hate to be the one causing distress on another human being. On the other hand, I also feel abnormal to be concerned about the one causing harm to me. Is this normal? Why am I feeling bad for the other person even more than for myself?
  By the filing, I hope that they will be probably more vigilant about customer services and there will be less confusion and stress for customers. I have sent positive energy to the loan officer and the whole thing. I hope energetically it will turn out to be a good thing for him and the situation.
  Perhaps he is actually safe and sound with the fact that I signed the form. No one is blaming him for anything. Maybe CFPW is not going ahead with the investigation.....That would be fine.